How long until I get a refund for my return?
We ask you to allow our Returns Department 10 working days to process your return from the day Mobile Fun receive your parcel for either a refund or an exchange. After your return has been processed we will send you an email to alert you. Please allow 2-5 days for the refund to appear back onto your account that you made your payment from.
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My card has expired, how will I get my refund?
We will now issue a refund through a bank transfer, please contact our Customer Support team here with the following details to assist us in refunding you: Mobile Fun Order ID Sort code and Account Number (for UK based bank accounts) OR Swift ...
Will you refund my returns delivery cost if I return an item back to you?
We will refund your returns delivery cost if the item you are returning is faulty or not as described. If the item is unwanted then you will have to cover the cost of return. Need more info? Please see our full Returns Policy here.
An item I've purchased has reduced in price, can I have a refund for the difference in price?
If the price of your order has dropped, before we have shipped your order, and we have not automatically reduced the price for you please contact our helpful Customer Support team who will be more than happy to help
Where can I get a copy of my invoice?
A paper copy will be inside your parcel but if for any reason you need another copy just email our Customer Support team who will get a copy emailed to you.
How long is my warranty?
We offer the below warranty periods: Olixar branded products offer a 2-year warranty. Whitestone branded products offer a lifetime warranty with Whitestone and you can register your warranty with them here. However, you are able to return these ...