When do you take payment for my order?

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• Why have you taken my money but not shipped my order?

  We take payment once orders are placed on our website, this is to help reserve stock for immediate despatch.  Your order is placed onto a backorder list and is processed the same day the stock becomes available.  Estimated dates of arrival for our ...

• Why was my payment declined?

  You will need to contact your payment provider to find out why the transaction was not authorised by them.  Once resolved with your payment provider you can replace your order on our website.  

• When will my order arrive?

  I am happy to say that most of our orders arrive within the timeframe stated on our delivery page.  However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...

• Can I get an exchange on my order?

  Yes, you can return your item for an exchange. Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it ...

• How do I place an order?

  You can place your order by adding your items to the basket within the product page that you want to purchase.  You can then complete your order by selecting Checkout at the top of the page and completing the details as requested.